Applies to:

V-Suite WEB R2 Update 3 and later

When I open a (pano) scan image in the Bubble Viewer using Internet Explorer (IE11), I just see a black background. What is the problem?

IE does not handle large images. If your image file exceeds 20 MB you will most likely run into performance issues or IE is not able to load the image at all. While any internet browser has limitations, the image size threshold for Chrome. Firefox and Edge is much higher than that of IE11. We therefore recommend that -if permitted by your organization- you use Chrome, Firefox or Edge (Edge only on Windows 10).

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