Applies to:


V-Suite CORE 2021


V-Suite CORE Clients cannot connect to the IES and/or ILS service. What should I do?

INOVX License Server

Users connecting to ILS see this error:

The License Server "My_License_Server" is not responding. V-Suite CORE may not be able to find a valid license.


Resolution:


1.Verify that the INOVX License Server (ILS) for the appropriate version is running on the server:



2.Verify that the firewall is not blocking the inbound server port for ILS:

https://support.inovx.com/en/Help/2021/install/ConfigureFirewall.html

3.If your ILS Server has multiple NIC's it is possible that the ILS Service is not bound to the IP address resolved by your DNS.

1.Stop the ILS Service

2.Launch a text editor (for example Notepad) as administrator and open file C:\Program Files\INOVX Solutions\V-Suite 2021\License Server\INOVXLicenseServer.exe.config



3.Change:

<system.runtime.remoting>
<application>
<channels>
<channel ref="http" port="5703">

into:

<system.runtime.remoting>
<application>
<channels>
<channel ref="http" port="5703" bindTo="xxx.xxx.xxx.xxx">

Where xxx.xxx.xxx.xxx is the appropriate IP address  (as defined by your DNS) .

Save the configuration file.

4.Start the ILS Service


INOVX Enterprise Server

Users connecting to IES see this error:

Error occurred when trying to access IES database service -Unable to connect to the remote server.


Resolution:


1.Verify that the INOVX Enterprise Server (IES) for the appropriate version is running on the server:



2.Verify that the firewall is not blocking the inbound server port for IES:

https://support.inovx.com/en/Help/2021/install/ConfigureFirewall.html

3.If your IES Server has multiple NIC's it is possible that the ILS Service is not bound to the IP address resolved by your DNS.

1.Stop the IES Service

2.Launch a text editor (for example Notepad) as administrator and open file C:\Program Files\INOVX Solutions\V-Suite 2021\Enterprise Server\INOVXEnterpriseServer.exe.config



3.Change:

<system.runtime.remoting>
<application>
<channels>
<channel ref="http" port="5567">

into:

<system.runtime.remoting>
<application>
<channels>
<channel ref="http" port="5567" bindTo="xxx.xxx.xxx.xxx">

Where xxx.xxx.xxx.xxx is the appropriate IP address  (as defined by your DNS) .

Save the configuration file.

4.Start the IES Service


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